Job Description
Description:
Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.
From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.
Great company culture with room to grow.
The Accounts Receivable Collections Manager is primary responsibility is to work as a Collections Specialist as well as manage the day-to-day activities of the collection department, which is to observe accounts to identify past due balances, report collection activity, address client inquiries, and develop payment plans. The desired candidate is self-motivated, detail oriented, organized, has excellent communication skills, desires to work with a team, has experience working in collections and has experience as a manager.
Responsibilities
Manage the day-to-day activities and time cards for the collection staff.
Have regular meetings with collections staff to coordinate collection efforts and build consistency in the department.
Manage and document communication with all customers via phone and email to ensure payments are made in a timely manner
Provide customer service regarding collections issues, processing of customer refunds, processing and reviewing adjustments, and resolving customer discrepancies
Collect customer payments in accordance with payment due dates
Develop effective repayment plans
Follow-up with customers on overdue accounts
Assist in the cash application process
Process payments and refunds
Respond to client account queries in a timely and professional manner
Document all interactions with customers in the financial system
Cross-train to cover other billing duties and positions within accounting department
Attend all staff meetings
Perform other related duties as assigned or required
Requirements:High School Diploma/ GED
4+ years prior experience in AR Collections and as a manager
Ability to work Monday – Friday, between the hours of 7:00 AM – 5:00 PM
Knowledge of billing and collections procedures
Excellent communication and interpersonal skills
High precision/ detail oriented
Meticulous, focused, and analytical
Able to prioritize and manage multiple responsibilities simultaneously and be an example for the collection team.
Comfortable dealing with numbers and the processing of financial information
Trustworthy, reliable and plans ahead to meet the goals of the department and the company.
Commitment to excellent customer service with internal and external customers
Capable of staying on task and completing task with minimal supervision
Desire and ability to work effectively as part of a team
Preferred
Experience working in ProfitZoom and Paylocity
Working knowledge of Microsoft Office Suite
Proficient with Excel
Having soft skills to work with others to meet the goals of the department and build a high performance team
Benefits
Medical
Dental
Vision
Paid Time Off
Paid Holidays
401(k) matching
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