Contact Center Customer Service Representative /Customer Service Representative Job at Pyramid Consulting, Inc, Jefferson City, MO

YW5aUllXNERRSnpRaEo3NEErN0NlQWI0QXc9PQ==
  • Pyramid Consulting, Inc
  • Jefferson City, MO

Job Description

Job Description

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
  • Post-training: 8:30 AM – 5:00 PM CST.
  • Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
  • Handle inbound calls and respond to inquiries about medical assistance programs.
  • Collect, verify, and assess applicant data to determine eligibility.
  • Update and maintain accurate case records across multiple systems.
  • Perform recertification, review, and processing of medical assistance cases.
  • Educate participants on public assistance policies and procedures.
  • Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
  • Refer applicants to other community or agency resources as needed.
  • Participate in training and adapt to frequent policy or process updates.
  • Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

  • Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
  • Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
  • Strong comprehension and ability to apply federal and state laws, policies, and procedures.
  • Proficient in data entry, case documentation, and computer systems.
  • Ability to manage emotional or difficult conversations with empathy and professionalism.
  • Organized, detail-oriented, and capable of prioritizing tasks under pressure.
  • Basic math and eligibility benefit calculation knowledge preferred.
  • Strong verbal and written communication skills.
  • Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
  • Dedicated, hard-wired internet connection required (no hotspots/satellite).
  • Child/dependent care arrangements must be in place; no caregiving during work hours.
  • Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Tags

Contract work, Local area, Immediate start, Remote work,

Similar Jobs

Catholic Funeral & Cemetery Services

Event Coordinator Job at Catholic Funeral & Cemetery Services

 ...Job Description Job Description Event Coordinator Location : St. Joseph Cemetery & Funeral Center - San Pablo , CA *Must have event planning experience for large functions or Funeral Director license* In this job The E vent Coordinator serves the families... 

Jobot

Freight Broker - Dry Bulk Job at Jobot

 ...model centers on building close, long-term relationships with shippers and carriers, tailoring freight services to the unique needs of each client. Unlike large national brokers, boutique firms provide nimble, high-touch service, deep market expertise, and faster... 

Metzgers

Offset Press Operator Job at Metzgers

 ...Metzgers is looking for an Offset Press operator that enjoys helping our customers with their high-quality printed products such as books, magazines, calendars, and catalogs. Preparing the press for printing by loading plates and paper and assuring ink settings are correct... 

MaidPro Capitol Hill DC

Limpiadora de casa/ House Cleaner Job at MaidPro Capitol Hill DC

 ...bien solo(a), pero tambin con otros cuando sea necesario ~ Disponible y dispuesto(a) a trabajar en casas donde hay mascotas ~ Capaz...  ...buen historial de manejo (como usar su carro)~ Permiso de trabajo en EEUU Join the largest and Best Rated Professional... 

Hamilton Barnes Associates Limited

Cyber Security Architect - Systems Integrator Job at Hamilton Barnes Associates Limited

 ...procurement services industry, recognized for its innovative solutions and strong partnerships with leading technology vendors like Cisco and Microsoft. Founded in 1990, the company has garnered numerous awards, including placements on the CRN Solution Provider 500 list...