Job Description

Job Description

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
• Post-training: 8:30 AM – 5:00 PM CST.
• Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
• Handle inbound calls and respond to inquiries about medical assistance programs.
• Collect, verify, and assess applicant data to determine eligibility.
• Update and maintain accurate case records across multiple systems.
• Perform recertification, review, and processing of medical assistance cases.
• Educate participants on public assistance policies and procedures.
• Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
• Refer applicants to other community or agency resources as needed.
• Participate in training and adapt to frequent policy or process updates.
• Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

• Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
• Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
• Strong comprehension and ability to apply federal and state laws, policies, and procedures.
• Proficient in data entry, case documentation, and computer systems.
• Ability to manage emotional or difficult conversations with empathy and professionalism.
• Organized, detail-oriented, and capable of prioritizing tasks under pressure.
• Basic math and eligibility benefit calculation knowledge preferred.
• Strong verbal and written communication skills.
• Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
• Dedicated, hard-wired internet connection required (no hotspots/satellite).
• Child/dependent care arrangements must be in place; no caregiving during work hours.
• Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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