Customer Success Manager (Remote) job at Ordr Santa Clara, CA, US

Job Description

Employer Industry: Cybersecurity Solutions Why consider this job opportunity:

Salary up to $150,000
Opportunity for career advancement and growth within a dynamic startup environment
Work remotely from anywhere in the U.S., with a preference for candidates in the Central or East Coast regions
Chance to make a significant impact on customer success and company growth
Develop strong partnerships with customers and become a Brand Ambassador for the employer

What to Expect (Job Responsibilities):

Guide customers during onboarding and throughout the subscription lifecycle
Create joint success plans that align with customer goals and security requirements
Lead customer onboarding experiences and drive product adoption across various relationships
Own customer renewals and prioritize ongoing business within an assigned portfolio
Deliver quarterly executive business reviews to enhance customer engagement and drive new use cases

What is Required (Qualifications):

5+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting
Ability to develop and drive KPIs for business outcomes related to cybersecurity products
Strong empathy for customers and a passion for customer success
Excellent communication, documentation, and presentation skills
Familiarity with networking and/or cybersecurity products

How to Stand Out (Preferred Qualifications):

Experience with CSM and CRM tools; familiarity with Plan Hat is a plus
Strong sense of ownership and creativity to resolve customer issues
Ability to effectively communicate technical information to non-technical customers
Diplomacy and poise under pressure when managing customer challenges

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechIndustry #CustomerEngagement "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr Ordr

Job Tags

Immediate start,

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