Job Description

Job Description

Job Description

Job Overview:

• Responsible for leading the Wellness Center. Main objectives are Customer Satisfaction, Employee Satisfaction and Owner Satisfaction (Financial Success)

Key Relationships:

• Internal: Engineering, Front Desk, Housekeeping, F&B.
• External: Hotel Guests, Club Members, Vendors

Specifications:

To perform this job effectively the incumbent of the position shall have at least one of three

skills:

• General fitness and/or wellness leadership experience, including solid understanding of fitness training, fitness equipment, fitness trends.
• Customer service skills, including driving customer satisfaction, problem resolution, customer acquisition.
• Financial acumen, including creating, understanding, and interpreting budgets, forecasts, P&L statements, capital expenditure.

*All members shall have the ability to perform all the technical skills and physical skills required such as heavy lifting, climbing stairs, ladders and fitting into confined spaces. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

Essential Qualifications:

• High school graduate or G.E.D. equivalent and Vocational background in fitness industry.
• Ability to communicate effectively.
• Ability to work cohesively in a team environment
• Ability to work simple mathematics calculations
• Ability to work in and around the public in a positive and professional manner
• Ability to adapt to priority changes of workflow
• Ability to think clearly under high pressure or in emergency situations
• Ability to lift at least fifty (50) pounds
• Ability to achieve positive results through Gallup Scores.

Desirable Qualifications:

• Certified Personal Trainer (CPT)
• Certified Massage Therapist
• Certified Wellness and/or Dietary Coach
• Certified CPR and First Aid Trainer

Essential Skills:

• Knowledge of the fitness industry, including trends and best practices
• Knowledge of exercise science and the human body
• Strong leadership, management, and communication skills
• Ability to manage multiple tasks and projects simultaneously
• Experience with budget management and financial planning
• Proficiency in fitness management software

Essential Job Functions:

• Staff management: Hire, train, schedule, and evaluate staff
• Marketing: Create and implement marketing strategies to attract new members
• Sales: Sell and retain memberships
• Equipment: Maintain, repair, and ensure equipment meets safety standards
• Budgeting: Prepare and check budgets, generate income, and cash up
• Reporting: Author reports and prepare cash projections
• Customer service: Address complaints and concerns
• Health and safety: Ensure compliance with laws and regulations
• Facility maintenance: Ensure the facility is clean and safe
• Programs: Manage classes and trainers

Secondary Functions:

• Participate in departmental problem-solving teams during weekly and monthly meetings.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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