Job Description
Role Summary: - The Compliance Investigations Team (iTeam) is responsible for investigating reports of potential compliance violations, conducting thorough inquiries, recommending appropriate corrective action, and using data and metrics to inform training, communications and trend analysis.
- The Analyst/Senior Analyst will report to the iTeam Director and collaborate closely within the Compliance Department and with other team members throughout the organization.
- This role involves data analysis, report creation, system administration, and acting as the primary point of contact for the third-party hotline and case management system vendor.
- The successful candidate will possess strong interpersonal communication skills, critical thinking abilities, and organizational skills, along with basic development skills in Tableau and data analysis capabilities.
Non-negotiable requirements of this position: - Bachelor's Degree required.
- 2-4 years of professional experience; compliance and/or health care experience preferred.
- dvanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong development and reporting skills utilizing Tableau.
- Exceptional organizational skills and strong attention to detail.
- Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines.
- Strong problem-solving and decision-making skills; ability to identify issues, propose solutions, and implement resolutions promptly.
- bility to work independently and as part of a team, managing projects and delegating tasks as appropriate.
- Strong interpersonal skills with the ability to interact with all levels of the organization.
- bility to handle confidential information with discretion.
- Experience in compliance and/or health care industries.
- Experience working with NAVEX and EthicsPoint systems preferred.
Key Responsibilities: Data Development and Analytics Support (60%): - nalyze large data sets using advanced Excel functions (VLOOKUP, pivot tables, etc.).
- Develop and create reporting in Tableau.
- Generate weekly, monthly, and ad hoc reports to support the investigations team and special initiatives.
- Create PowerPoint presentations of data and metrics for senior leadership meetings using Tableau and Excel.
- Conduct regular quality assurance reviews of data to ensure accuracy and completeness.
System Administration - Enterprise Case Management System (Ethicspoint by NAVEX) (20%): - Serve as the liaison between the organization and NAVEX to address issues and troubleshoot concerns.
- Provide support and guidance to other lane/tier administrators on best practices and processes.
- nnual invoice and allocation reconciliation.
Investigations Support (5%): - Conduct basic interviews with teammates, including compliance exit interviews, and track results.
- ssist investigators with ongoing investigations by performing ancillary tasks such as data review.
dditional Responsibilities (15%): - ct as a backup for other team members by conducting hotline poster audits, monitoring email boxes, and completing compliance hotline triage as needed.
- Lead small-scale compliance projects and assist with large-scale efforts under the direction of the Compliance Director.
- Present data and metrics to senior leadership.
- Monthly team budget and goals tracking.
- Other duties as assigned.
Qualifications: - Bachelor's Degree required.
- 2-4 years of professional experience; compliance and/or health care experience preferred.
- dvanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong development and reporting skills utilizing Tableau.
- Exceptional organizational skills and strong attention to detail.
- Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines.
- Strong problem-solving and decision-making skills; ability to identify issues, propose solutions, and implement resolutions promptly.
- bility to work independently and as part of a team, managing projects and delegating tasks as appropriate.
- Strong interpersonal skills with the ability to interact with all levels of the organization.
- bility to handle confidential information with discretion.
- Experience in compliance and/or health care industries.
- Experience working with NAVEX and EthicsPoint systems preferred.
Working Conditions: - Hybrid schedule, Tuesday and Wednesdays in office during core hours (8am-5pm) required and additional days as needed for meetings, trainings and events.
- bility to work in a fast-paced environment and handle multiple priorities simultaneously.
- This role may require occasional travel for meetings and audits.
What We'll Provide: More than just pay, our Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: Our client offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through online training platform StarLearning.
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