Job Description

Under the general direction of the Public Services Librarian, the Library Associate performs complex library work at a moderate level of sophistication and responsibility, requiring exercise of judgment and independent thought, but in accordance with established principals. The Library Associate provides courteous and responsive service to library users, including answering basic reference questions, interpreting library policies for users, and processing both physical materials and digital records. The position also assists with projects such as institutional repository harvests, archival scanning, and the creation of displays and signage. This position regularly covers weekends and occasionally evenings as the sole full-time employee when needed and supervises part-time employees during these shifts.

Duties and Responsibilities:
Shift: Monday – Thursday 11:30am-8:00pm, Sundays 9:30am-6pm

Front Desk Services:
• Staffs the front desk.
• Registers new patrons and maintains the patron database in the ILS by updating status and graduation information as necessary.
• Monitors and responds to messages received in the group email account and the library chat service.
• Answers the main incoming telephone line and directs phone calls appropriately whether within the library or on campus.
• Interprets and implements library policy both in person and via telephone, chat and email.
• Retrieves reserve materials on demand and maintains reserve shelves.
• Assists patrons in use of multi-media materials and equipment, and services equipment.
• Keeps and compiles daily and monthly statistics.
• Assists with shelving and routine pick-up of materials.
• Checks out and returns materials, including books and journals as well as equipment such as markers, chargers, and power strips.
• Monitors the physical library to ensure a safe and clean environment for library patrons; including reporting emergency issues to the library business manager, facilities or university police, depending on the nature and time of the issue.
• Functions as sole full-time employee on duty, nights and weekends, monitoring the facility, and ensuring the safety and security of the library and its users.

Public Services:
• Answers ready-reference and directional questions over the telephone, in person and via the chat service and email.
• Provides accurate referral to proper agencies within the library or on campus.
• Maintains current knowledge of reference/reserve materials, indexes, databases, library systems and assists patrons in the use of them.
• Aids interlibrary loan staff with the retrieval of materials from the collection and with photocopying, scanning, and electronically sending materials to patrons.
• Assists patrons with interlibrary loan requests.
• Provides Research Poster Printing services, including downloading and exporting files, printing proofs, communicating about problems and request status, printing the poster, and performing basic printer upkeep.

Research and Education Services:
• Supports the Research and Education department.
• Prepares harvested article data for import to the Digital Scholar Institutional Repository. by formatting titles, assigning subject information, checking access status.
• Prepares material from campus websites/research days to import into the Digital Scholar Institutional Repository, including formatting and researching authors.
• Assists with projects such as archival scanning, inventory of the library collection, and shifting materials.
• Creates displays, signage, reports, brochures, and social media posts as needed for promotion of library services and events. May use software such as MS PowerPoint or Adobe Express.
• Staffing campus events with librarians as needed to promote library services to a variety of constituencies.

Student Worker Supervision:
• Supervises part-time student workers as shift supervisor.
• Signs timekeeper correction forms for student workers as needed.

Other Duties as Assigned 

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Icshe Library

Job Tags

Full time, Part time, Shift work, Night shift, Sunday, Afternoon shift,

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