Job Description

Job Description

Job Description

We are seeking a ServiceNow Administrator to join Visionary Technology Consultants, supporting one of our leading defense contractor clients. The Administrator will be at the core of maintaining the ServiceNow platform, which supports IT service management to automate business processes.

As a ServiceNow Administrator, you will be responsible for and may lead the administration, development, operation, education, and maintenance of the ServiceNow platform. This includes partnering with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change. You will work closely with business analysts, project managers, and other IT professionals to create and refine business requirements, and translate them into functional and technical specifications.

Key Responsibilities:

• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
• Respond to a broad range of service requests by engaging with end users to investigate, diagnose, and resolve their concerns .
• Create and maintain catalog and workspace user experiences and automated process flows of limited complexity in accordance with established standards and best practices.
• Write technical and customer accessible documentation and participate in the delivery of other relevant training.
• Assist with training other staff in ServiceNow use and functionality.
• Proactively maintain technical and functional knowledge applicable to the ServiceNow platform.
• Work on and collaborate with cross-functional teams to support and maintain solutions in an enterprise-wide production system using agile principles and methodologies.
• Collaborate with business users to understand and translate business requirements into functional and non -functional technical requirements.

To qualify for the role, you will need:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years experience as a ServiceNow Admin with a strong understanding of the ServiceNow platform.
• Familiarity with Agile & Waterfall project management methodologies
• Experience with SOAP and REST API development
• ITIL Foundations knowledge or certification
• Preferred Experience working in ServiceNow platform versions Orlando, Paris, or Quebec
• Excellent communication and interpersonal skills.

Skills and Attributes for Success:

• Knowledge of database design schemas and data modeling.
• Strong understanding of system and IT operations.
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or HRSD.

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.

Company Description

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.

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