Job Description
Description:
The Social Worker, as a Health Advisor, will be responsible for providing general education and guidance on the smoking cessation process, encouraging behavior change, and improving the health of participants in our smoking cessation program (TeleQuit).
Essential Functions:
Provide general information about our smoking cessation program through telephone conversations with participants.
Perform the admission process for interested participants.
Document admissions with the demographic information of new participants.
Generate the smoking cessation kit to be sent to new participants and confirm its receipt through phone calls.
Make and document follow-up calls to Program participants, offering guidance and alternatives to quit smoking, promoting lifestyle changes.
Work with Program participants to establish a plan to achieve their goals, identify barriers, and plan the necessary changes to successfully quit smoking.
Make changes to quit dates in coordination with the participant.
Develop articles, educational materials, and presentations about our smoking cessation program.
Conduct satisfaction surveys via phone calls.
Represent our Organization in internal and external activities.
Be responsible for completing all mandatory trainings as required by the position.
Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policy for disposal of confidential material.
Immediately notify the supervisor of any exposure of Protected Health Information (PHI).
Comply with all core training and established procedures by regulatory agencies, contractual requirements, and any applicable certification standards (including, but not limited to, URAC, among others).
Requirements:
Bachelor’s degree in Social Work from an accredited university
Active, unrestricted license to practice in Puerto Rico
Minimum of one (1) year of experience in Customer Service and/or health or Social Work-related settings
Experience in change management and/or conflict resolution in a healthcare setting (preferred)
Proficiency in computer systems
Flexible schedule: Monday to Friday, 12:00 p.m. – 7:00 p.m. (including holidays)
Excellent verbal and written communication skills
Fully bilingual (English and Spanish) preferred
Excellent customer service skills
What are the benefits of joining our team?
Christmas bonus, as established by law
Health and life insurance
401K retirement plan
Paid leave benefits
1 personal day
1 birthday celebration day
Training in service, regulatory, and health aspects
24/7 telemedicine service
Free employee health and wellness programs
Opportunities for professional growth and development
Contribute to the health and well-being of the population
Work Location: Hybrid remote in Guaynabo or Mayagüez, PR
Type of Position: Full-time, regular contract
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